At Taleo, we stand behind the purity and power of our tallow-based skincare, crafted with ancestral vitality and regenerative ingredients. If you're not fully satisfied, we're here to make it right. Due to the natural, perishable essence of our small-batch products, all sales are final for opened or used items. We cannot accept returns on personal care products for hygiene reasons.

Return Policy

• Eligibility: Returns accepted for unopened, unused products within 30 days of delivery.
• Reason for Return: Damaged items, incorrect orders, or if the product doesn't meet your expectations (unopened only).
• Process:
  Contact us at support@taleo.co with your order number, reason, and photos if applicable.
  We'll provide a return label (shipping costs deducted from refund unless our error).
  Ship back in original packaging.
  Upon receipt and inspection (3-5 business days), we'll refund your original payment method (minus shipping).
  
• Refund Timeline: 5-10 business days after receipt.
• Non-Refundable: Shipping fees, gift cards, and sale items.

Exchange Policy

• Eligibility: Exchanges for unopened products within 30 days (e.g., wrong size or variant).
• Process:
  Contact support@taleo.co with order number and preferred exchange.
  We'll confirm availability and provide a return label (you cover return shipping; we cover new item).
  Ship back original.
  Exchange shipped upon receipt (3-5 business days).
  
• Timeline: 7-14 business days total.

Hygiene & Safety

All products are handcrafted in small batches with natural ingredients. Returns/exchanges must comply with US hygiene regulations.